Improving the Grantee Experience at the David and Lucile Packard Foundation

Improving the Grantee Experience at the David and Lucile Packard Foundation describes how leaders at Packard identified and translated the elements of quality interactions and clear communications with grantees into specific criteria. The case study explores how they developed and implemented these criteria, called Grantee Experience Standards, as a way to strengthen the Foundation’s relationships with its grantees. It also documents program staff’s reactions to the standards and lessons learned from the process.